April 24th 2023
We have finalised our new UltraLink design and will begin shipping out exchanges on April 25th 2023.
We have made a couple of key changes to the design of the UltraLink to address the concerns of accidental opening. We have added a collar to protect the Safelock button from branches and rope. We have also increased the spring tension in the Safelock button, which now requires very deliberate action to operate.
March 29th 2023
We have finalised our UltraLink Exchange Plan. In order to receive your replacement UltraLink, please contact us at [email protected]. Please provide the serial number of each device. We will then contact you, to make arrangements.
We would like to thank you for working with us while we have addressed this issue.
March 13th 2023
We have received feedback from users who have discovered scenarios where the unlock button can be unintentionally depressed and the device inadvertently opened during use. With this initial feedback, we are recalling both UltraLink models (LK100/LK101), in the interest of user safety.
Whilst there have been no reports of accidents or injuries, we actively respond to customer product feedback with all diligence, in order to increase the safety of our products and end users.
This recall applies to all units in circulation from the 28th of February 2023 through the 13th of March 2023. Batch numbers include: LK100: 168276, 168153, 166671, 167961 LK101: 167962, 166675, 168231, 168155, 168277. Stop using any of the aforementioned items immediately and remove them from service.
See PDF for more details.
We are developing modifications in order to provide an UltraLink device which will be suitable for use in the wide range of applications and industries that this product serves. We will be implementing these changes as soon as possible. We are currently finalising our corrective action and product exchange plans, see below for updates.
Please accept our apologies for the inconvenience. User safety is at the core of everything that we do and remains our highest priority. We appreciate receiving feedback with any concerns relating to product safety.
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